the opposite of "ups"

Monday, I am the opening manager, it's Monday. I have already missed a conference call. Sprint is redoing the stores, new displays, touch screen monitors, very high tech. There are huge boxes in the back office. There is a staples delivery.

Then there comes the UPS guy. Not our regular one, he is on vacation, this is some other guy, he comes barreling through the door ----

Hold on, you can't get that through here, he pushes on, I put my foot on his cart, HOLD ON! Let me move these boxes. I move the boxes and the giant attitude delivery man pushes on through to the tech room, where he proceeds, to throw the boxes off the cart, one of which was Mandy's projector she had won in the Sanyo contest.

I look at my tech, he looks at me. Mr. UPS goes back for round two. "Dana, make sure you get his name" "yeah" Dana replies. Now, Dana is the calmest, easiest going person you would ever meet, ever. He is the gentle voice of calm in our little crazy dysfunction world. When he says 'yeah' the guy must have been a prick.

Bobby, that's his name. Dan, my Mr. Random Comment tells me he was mad because we voided the warranty on his phone. He stormed in earlier (while he was on duty) threw his phone at our host and demanded it be fixed. Our host politely gave him to Dan, Dan skipped all the other people waiting and took his phone to Dana.

Water Damage. Not just the pink litmus paper wet, but full blown corrosion in the port and battery. (they are copper and turn the prettiest color of green just like the buildings in New York) Dan tells him the warranty is void, he storms out. Throwing our boxes was payback.

I call Mandy and ask if I should send an email, absolutely she says, not just because he threw her projector, because he was wrong.

I send the email to one of our operations people, they forward it to another, they forward it and before I know it, I have a copied email from the Vice President of Shipping and Receiving in Kansas City (our world headquarters) to his corporate counterpart at UPS. Two seconds after I read the email, there is a call on my phone, it's a Kansas number, I know it's Joe.

Is this Kim?
Yes.
Kimberly (insert last name here)
Yes?
This is Joe (his last name here)
Hello.

He proceeds to ask questions about the incident. Now, the title of the last email was UPS Incident (UNACCEPTABLE!) I tell him again how it played out, in his email he wanted a copy of UPS' corrective action. He said that at first he wanted the guy fired, but then he had some water and cooled down.

I was shocked, I mean, yeah, the guy was a dick, but fired?! I just didn't want him back in the store. He says he promises to follow up.

I go about the rest of my krazy day, and as I am walking into the house, my phone rings again (it rings all the time, I work for Sprint you know) It is the corporate counterpart from UPS. Ms. Kimberly? Yes? This is Mr. UPS. He apologizes profusely and promises it will be dealt with.

The driver didn't come back on Tuesday, or today. However, Mr. UPS did call back today. The driver was put on a written warning, it's in his permanent record (da da daaaaa, my attempt at cliffhanging music)

I feel kinda of bad ..... But the guy was a prick, he threw our phones out of spite, and that's just wrong .....